Open Table and Relais & Châteaux Signed Online “Quality Supplier”

Open Table and Relais & Châteaux
Signed Online
“Quality Supplier”

Relais & Châteaux and OpenTable Europe have signed a “Quality Supplier” agreement to allow efficient online booking operations at their 480 of the world’s finest hotels and gourmet restaurants in 56 countries.

The first technology partnership for Relais & Châteaux, this relationship enables the association to provide its members with a solution to streamline their operations and provide a real-time restaurant reservation service for their guests. The announcement follows OpenTable’s recent milestone of seating more than 3 million diners in the month of May at restaurants through reservations booked through the OpenTable network.

For more than fifty years, Relais & Châteaux has championed gastronomic innovation as an integral part of its philosophy. With its collection of the world’s finest restaurants and small hotels, the association has become synonymous with haute cuisine. The OpenTable system is already being used by a number of distinguished Relais and Châteaux properties around the world such as Daniel, GästeHaus Klaus Erfort, Jean-Georges, Johann Lafer’s Stromburg, Le Bernardin, Per Se, Residenz Heinz Winkler, Restaurant Toqué!, and The French Laundry.

"This partnership reinforces our continued commitment to ensure our guests are privy to excellent service,” said Jacques-Olivier Chauvin, CEO of Relais & Châteaux. “Through our relationship with OpenTable, our member restaurants will now have access to a premier reservation and guest management solution and their guests will enjoy the convenience of booking their restaurant reservations online”.

Relais & Châteaux member restaurants will now be able to offer OpenTable real-time restaurant reservation capabilities from their websites, giving guests the ability to make online reservations at a collection of fine restaurants. In addition, OpenTable will draw on its experience working with approximately 8.500 restaurants worldwide to provide the members of Relais & Châteaux excellent service in both restaurant reservations and guest management.

David Pritchard, Managing Director, Europe and Senior Vice President, OpenTable, Inc. said, “OpenTable and Relais & Châteaux value excellence, both in terms of solutions for the restaurateur and service for the restaurant guest. Through this partnership, we look forward to serving the association’s member restaurants — helping them leverage the OpenTable system to streamline their operations and provide their guests with the convenience of online reservations.” (Tuesday, October 28, 2008)

OpenTable Europe為首屈一指的餐廳訂座及賓客管理軟件供應商,隆重宣佈與擁有全球56個國家480間尊貴酒店和餐廳成員的Relais & Châteaux簽訂「Quality Supplier」協議。

此為Relais & Châteaux的首次科技合作項目,有助組織為成員提供可提高營運效率的方案,及為賓客提供實時餐廳訂座服務。OpenTable近日錄得破紀錄數字,在5月份共有超過300萬名賓客透過OpenTable的網絡進行餐廳訂座;隨著創下新里程碑,是次與Relais & Châteaux的合作可謂錦上添花。

逾50年以來,Relais & Châteaux一直以推動美食創新為己任。配合旗下全球最優秀的餐廳及精品酒店成員,組織早已成為烹飪藝術的同義詞。目前,OpenTable系統已應用於部分Relais & Châteaux的著名物業成員,其中包括Daniel、GästeHaus Klaus Erfort、Jean-Georges、Johann Lafer’s Stromburg、Le Bernardin、Per Se、Residenz Heinz Winkler、Restaurant Toqué!,以及The French Laundry。

Relais & Châteaux行政總裁Jacques-Olivier Chauvin表示:「我們一直致力為賓客呈獻非凡的個人化服務,而是次合作便進一步加強這項承諾。透過與OpenTable合作,我們的餐廳成員將可獲得頂尖的訂座及賓客管理方案,而成員的賓客亦可尊享於網上訂座的便利。」

Relais & Châteaux 的餐廳成員可於他們的網頁加入OpenTable實時餐廳訂座功能,讓賓客享用一系列精緻餐廳的網上訂座服務。此外,OpenTable憑藉與全球約8,500間餐廳合作的豐富經驗,將為Relais & Châteaux的餐廳成員在餐廳訂座及賓客管理兩方面提供頂級服務。

OpenTable, Inc.歐洲區執行總監暨高級副總裁David Pritchard表示:「OpenTable與 Relais & Châteaux在構思餐飲企業方案及賓客服務兩方面,均竭誠做到最好。透過這次合作,我們期待為組織的餐廳成員呈獻優質服務──以OpenTable系統協助他們提高營運效率,並為其賓客提供網上訂座的便捷。」

Relais & Châteaux簡介
Relais & Châteaux網羅全球56個國家480間尊貴的獨立酒店和餐廳,於1954年在法國成立,旨在透過挑選出眾而別具風格的服務企業,向全球宣揚其獨特的「生活的藝術」。此外,Relais & Châteaux亦雲集了全球酒店企業家和主廚,共同傾注熱情,致力為賓客提供出色而和諧的服務;Relais & Châteaux這個品牌,正是對難忘感官體驗的禮讚。由加州三藩市葡萄園Napa Valley,至印尼峇里海灘;由法國普羅旺斯的橄欖樹林,至南非的小棧,Relais & Châteaux均帶領賓客踏上快樂之途,在各有特色的目的地尋探獨特之境。Relais & Châteaux 的口號,充分反映出其抱負:




PATA’s 'Annual Travel Monitor 2007', published by the Association’s Strategic Intelligence Centre (SIC), states that almost 376 million IVAs (international visitor arrivals) were recorded last year – up from around 347 million in 2006.

The strongest year-on-year growth performance in 2007 was in Southeast Asia, a region which includes traditional tourist and traveller hotspots such as Thailand, Singapore and Malaysia, with a 12.2 per-cent increase. However, all destination sub-regions in Asia showed encouraging levels of growth.

The Americas topped the 90 million mark (90.29m) for the first time. Only the Pacific sub-region struggled to maintain momentum with IVAs showing a modest 0.8 per-cent rise at 18.672 m. The top ten performing destinations in 2007 were led by Papua New Guinea, although the recorded growth of 34 percent against 2006 is off a relatively small numeric base. Interestingly, four Pacific island nations make the 2007 top ten. PATA’s Strategic Intelligence Director John Koldowski is full of praise for destinations across the region.

“We’ve witnessed some very imaginative and inventive promotional campaigns from NTOs, airlines, hotels and tour operators – all keen to grab a bigger slice of the Asia Pacific travel cake – and these campaigns are reflected in some very positive numbers. “Macau SAR and Malaysia have produced exceptional results, attracting around 27 million and 21 million IVAs respectively. The challenge, of course, is to maintain momentum in the face of some extremely challenging economic conditions and there is ample evidence that the travel and tourism industry can adapt to this new world financial order,” adds John. It’s not all good news for Asia Pacific destinations however. Sri Lanka for example, showed an alarming dip in arrivals with an 11.7 per-cent decrease on 2006, reflecting increased regional competition and certain domestic issues which influenced traveller choice. PATA’s Annual Travel Monitor has long been regarded as the definitive reference for industry business planners and forecasters. With the global credit crunch forcing travel sector operators world-wide to rework their numbers, the value of this quantitative report from PATA’s Strategic Intelligence Centre has been greatly enhanced. More than ever this report is now helping planners to better understanding cyclical trends, to make more accurate predictions and to produce more realistic business forecasts. “The Annual Travel Monitor sits above the revenue models operated by hotels and airlines, for example, because it offers quite simply the broadest and deepest ranges of statistical data essential to industry planning and forecasting,” says Oliver Martin, Associate Director – SIC at PATA.

“The ATM provides our company with a wealth of insights on the macro tourism market in Asia Pacific. The quality of the data produced by PATA is unmatched,” says Greg Klassen, VP – Marketing for the Canadian Tourism Commission.

With interim CEO Brian Deeson taking over the reins at PATA HQ in Bangkok, the Association is pushing ahead with plans for major events in 2009. PATA Travel Mart 2009 (Hangzhou, September 22-25) is taking shape with the Association's Events team reporting encouraging levels of interest and commitment from industry sellers. This follows very encouraging feedback from delegates who attended PTM2008 in Hyderabad. There's a bright new look to the Association's AGM and Conference in Macau SAR next April. The draft programme includes dedicated sessions for PATA chapter members.

"It's an opportunity to share best practice with our Chapter colleagues from all parts of the world," said Mr Deeson. "Their feedback is vital as we continue our drive to deliver added value to our members." "We're also finalising plans for PATA CEO Challenge 2009 and I look forward to sharing the programme with members and industry colleagues in the near future," he added.

The Pacific Asia Travel Association (PATA) is a membership association acting as a catalyst for the responsible development of the Asia Pacific travel and tourism industry. In partnership with PATA's private- and public-sector members, it enhances the sustainable growth, value and quality of travel and tourism to, from and within the region. PATA provides leadership to the collective efforts of nearly 100 government, state and city tourism bodies, more than 55 international airlines and cruise lines, and hundreds of travel industry companies. In addition, thousands of travel professionals belong to more than 30 PATA chapters worldwide. PATA's Strategic Intelligence Centre (SIC) offers unrivalled data and insights, including Asia Pacific inbound and outbound statistics, analyses and forecasts, as well as in-depth reports on strategic tourism markets. For more information, please visit


Going Mobile

Going Mobile!!!

Soon To Be a ‘Do or Die’ Decision for Travel Industry

Mobile phones are now the most pervasive form of technology in Asia and harnessing the new technology available for the mobile platform must be a central part of travel agents’ strategy for growth.

That was the assessment of Mr Desmond Chong, Director of Business Development and Emerging Business of Abacus International, a leading travel facilitator in Asia. He was addressing an audience of travel industry professionals during ITB Asia, 23 October.

With some 1.5 billion mobile subscribers in Asia Pacific, the sheer penetration makes mobiles a powerful tool for interacting with consumers, said Mr Chong. The top five countries for mobile subscribers, China, India, Japan, Indonesia and Pakistan, account for 1.2 billion, or 80 percent, of mobile subscribers in Asia Pacific.

Currently three billion people in the world have access to a mobile phone and only one billion to a computer,” said Mr Chong. “With mobile phone users expected to rise to four billion by 2010, it is not difficult to imagine the mobile phone will become the world’s portal to the internet as well as the key to inter-personal communication.”

The development of advanced mobile technology is likely to have the greatest impact in Asia due to leapfrogging, which means developing countries can accelerate their development by skipping over inferior, costly technologies and adopt the most advanced ones. The growth of mobile in the region is a text-book example.

In the two biggest developing countries, China and India, it can be a struggle to find a fixed line phone connection, however many people have cell phones. On a per capita basis computers are also scarce with fewer people having access to a home computer than wi-fi-capable handsets. In India, for example, many people get their first internet access on a mobile phone instead of a computer.
“Travel is by its very nature mobile and travellers benefit from real-time information and increased simplicity in their travel arrangements,” Mr Chong said. “Most business and leisure travellers currently view mobile as a method to receive real-time updates and information, such as flight delays, gate information and directions.”

Mr Chong highlighted some of the challenges of true mobility in Asia. Chief among these is market fragmentation which complicates payment and raises the cost of transactions. However, he believes that the travel industry has the opportunity to drive innovation in the mobile marketplace as consumer and corporate needs are very much aligned for the sector. (ITB Asia News 2008/10/24)

About ITB Asia
ITB Asia is taking place for the first time at Suntec Singapore on 22-24 October 2008. It is organised by Messe Berlin (Singapore) Pte Ltd in conjunction with Singapore Tourism Board. The event feature more than 6500 exhibiting companies from the Asia-Pacific region, Europe, the Americas, Africa and the Middle East, covering not only the leisure market, but also corporate and MICE travel. It includes exhibition pavilions and tabletop presence for small and medium-sized enterprises (SMEs) providing travel services. Exhibitors from every sector of the industry, including destinations, airlines and airports, hotels & resorts, theme parks & attractions, inbound tour operators, inbound DMCs, cruise lines, spas, venues, other meeting facilities and travel technology companies are all attending.


New Concept Hotel - KAICHORO in Ikaho Onsen

A Place for Wellness Retreat and Comfort
Written by Tomohide FUKUDA (Spa Lady's best friend)

As the 17th-generation operator of the traditional Japanese Ryokan “Fukuichi” in Ikaho Onsen, a hot spring town favored by many writers and artists as their sacred place of inspiration and relaxation, I learned the delicacy and the spirit of Japanese hospitality.

Yoju Fukuda was the 14th generation of my family to operate a “Kaichoro” in Ikaho, Gunma Prefecture. That’s why we are using the same name, but with a new concept and definition.

"Kaichoro" is written as 「諧暢楼」 in Chinese characters.
Each character represents special meaning of our new creativity:
The first character “Kai 「諧」” means integration, balance and harmony.
The second character “Cho 「暢」” means pleasure and relaxation.
And the third character “Ro 「楼」” means storied building.

I created a wellness resort on hotel floors inside an originally traditional Ryokan in order to provide the travellers seeking retreat and comfort away from home.

The goal of traveling, the pursuit of a journey, is to find a home away from home, where you can relax and feel at home while sampling the cuisine beyond your imagination in a space of tranquility—a place where you can totally relax your body, mind and soul, and feel the “touch your heart” service which will comfort you and make you as happy as in a harmonious dreamland where all your sorrows melt away and your body feels refreshed….

“Kaichoro” is precisely a place where we hope that as soon as you step in, you will admire the elegant atmosphere that integrates the exquisite taste of tradition and modernity with a uniquely fragrant and harmonious combination as a "New Japanese" concept style. It not only has a delightful architectural fusion design but also fine cuisine to satisfy your stomach and your soul as you drink all you need and want.

“Eating is for the needs of body and drinking for the needs of soul”. You can also enjoy “state-of-the-art” Spa treatments that rejuvenate your body. Moreover, the personal, considerate butler service will manifest to you our true Japanese hospitality.

My ancestor, Yoju Fukuda, understood the true meaning of travel, and I’m inheriting this tradition and trying to make his dreams come true today.

Please come and stay at our “Kaichoro” so you can experience yourself a true hot spring paradise in a wellness retreat, gastronomy paradise and haven of comfort!

We warmly welcome YOU to our “Kaichoro「諧暢楼」”!